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COVID-19 Updates

Latest updates from Pooleys

Friday 9th July 2021

The final return to 'normal' for the Pooleys team will be sometime in September when the team from Elstree will return to the office and the Pilot Shop will reopen. We are looking forward to being back and seeing our customers again!

Also, if you are an EU BASED BUSINESS, we have set up Pooleys Flight Equipment EU Limited, based in the Republic of Ireland that can facilitate your orders on an intra-EU basis without the need for customs checks, duties and taxes. Please contact our Trade Team at trade@pooleys.eu for more details. This does not apply to retail customers at this time.

 

Monday 12th April 2021

Flying Schools have reopened! The shop at Cranfield is also open but please contact the team there before you arrive to check they can receive you and to discuss your requirements. They can be contacted on 01234 750677. Product demonstrations cannot be given at this time.

Our factory, warehouse and distribution are fully operational.

The shop at Elstree remains closed.

Please contact our franchise shops at Turweston and Cambridge before visiting to discuss your requirements.

 

Friday 8th January 2021

If you are looking for information related to Brexit and the implications for EU customers, please read our Brexit statement. We will keep this updated with any changes.

 

Tuesday 5th January 2021

A very Happy New Year to you all. Following the UK Government's latest guidelines, our shops at Cranfield and Elstree will be closed. Our factory and warehouse continue to operate.

We continue to receive and ship orders across the world and all shipping services are operating normally. There are changes for EU customers and suppliers as a result of the EU-UK Trade and Cooperation Agreement which was agreed in principle on 24th December and came into force on 1st January. Our systems have been updated and adapted so we fully meet the requirements. We will issue a full Brexit statement to our EU and NI based customers in the next 24 hours.

We are pleased to report that all orders to EU clients have successfully shipped and cleared the new customs requirements.

 

Thursday 24th December 2020

Our offices will close at 1300. May we wish you all a very Merry Christmas and thank you again for your support this year.

Our team will be back on Tuesday 29th to take your call and ship your orders. Please note that there is some disruption to road freight services into Europe and our main courier DPD is not accepting shipments on its Classic Road service until 4th January but we are using air services where possible.

 

Monday 14th December 2020

We continue to ship orders. The last ordering date for Christmas delivery in the UK is Wednesday 23rd. Please select the 'Guaranteed next day' delivery option during checkout.

Our factory, warehouse and distribution are fully operational.

The shop at Elstree remains closed.

The shop at Cranfield is open but please contact the team there before you arrive to check they can receive you and to discuss your requirements. They can be contacted on 01234 750677. Product demonstrations cannot be given at this time.

Please contact LX Avionics at Turweston prior to your arrival at our franchise shop.

Our new shop at based with Cambridge Aero Club is now open!

 

Sunday 1st November 2020

We continue to ship orders across the globe.

However, due to the latest UK Government Guidelines, our shops at Cranfield and Elstree will be closed until at least 2nd December 2020.

 

Tuesday 1st September 2020

Thank you to all of our customers for your unwavering support and loyalty over the last 5 months. It is very much appreciated.

We continue to ship orders across the globe.

Our factory is now fully operational.

The shop at Elstree remains closed.

The shop at Cranfield is open but please contact the team there before you arrive to check they can receive you and to discuss your requirements. They can be contacted on 01234 750677. Product demonstrations cannot be given at this time.

Please contact LX Avionics at Turweston prior to your arrival at our franchise shop.

 

Monday 20th July 2020

Thank you to all of our customers for your support and loyalty over the last 4 months. It is very much appreciated.

We continue to ship orders.

Our factory is now fully operational.

The shop at Elstree remains closed.

The shop at Cranfield is open but please contact the team there before you arrive to check they can receive you and to discuss your requirements. They can be contacted on 01234 750677. Product demonstrations cannot be given at this time.

Please contact LX Avionics at Turweston prior to your arrival at our franchise shop.

 

Monday 1st June 2020

We continue to ship orders and await a further easing of the current measures restricting general aviation flight training.

We have brought in additional products to compliment our range which may benefit those getting back into air. Please look on our website for Bacoban, Tecnam TFS-15 Face Shields and Gate8 personal hygiene packs.

 

Monday 6th April 2020

We continue to ship orders and await an update from the UK Government regarding the current lockdown procedures.

Wednesday 25th March 2020

COVID-19 Update - we are currently accepting and shipping all orders as usual

For seven decades, Pooleys has been providing equipment and training material to pilots and flying schools around the world. In that time, we have seen many events that have affected our business and those of our loyal customers but none like this.

As you will have read in so many other emails from companies with which you have had dealings, we are in unprecedented times. This terrible virus, whilst separating us from our family, friends and colleagues, is actually drawing us all together in one common aim - to protect those closest and most precious to us as well as the wider community.

We have made the following temporary adjustments to the way we operate

We are doing our utmost to ensure that we look after the safety and wellbeing of the incredible teams of people who work in our company, some of whom have been with us for over 45 years.

Head Office at Elstree Aerodrome

Although our offices at Elstree are temporarily closed, our teams are now working from home, continuing to take your calls and place your orders. You can contact our team in the usual way:

From the UK - 0800 678 5153 (Freephone)

Retail sales - +44 (0) 208 207 3749 or sales@pooleys.com

Trade sales - +44 (0) 208 953 4870 or trade@pooleys.com

Pilot Shop at Elstree Aerodrome

Our pilot shop at Elstree is temporarily closed.

Despatch Office at Cranfield

Our despatch offices are still operating and we are shipping all orders whilst still adhering to the UK Government's guidelines and keeping our team safe. Our team is working hard and will continue to ship orders whilst our couriers continue to operate. Where the shipping of orders becomes difficult or delayed, we will keep you updated by telephone or email.

Our Factory at Cranfield

We have made the decision that the best way to protect our team is to close our factory, initially for the next 3 weeks. We have significant stocks available and foresee no difficulty in fulfilling orders of Pooleys manufactured products during that time.

Pilot Shop at Cranfield

Our Pilot Shop at Cranfield is temporarily closed.

Pilot Shops at Turweston and Bournemouth

Both shops are also temporarily closed.

Website - www.pooleys.com

Our improved website remains open for business.

For the latest information, please visit our website, call us or monitor our social media channels (links below). We will continue to update you by email.

May I take this opportunity to wish you all well in this challenging environment and to thank you for your loyalty and support, it means a great deal to my team and me.

With very best wishes to you all,

Sebastian Pooley

Managing Director

Pooleys Retail Catalogue Spring Edition 2021

Pooleys Retail Catalogue Spring Edition 2021

To order your FREE copy of the latest Pooleys Retail Catalogue Spring Edition 2021 please click on the image above or link below.

Order a copy

International Dawn to Dusk Competition - sponsored by Pooleys

International Dawn to Dusk Competition - sponsored by Pooleys

The International Dawn to Dusk Competition, now in its 58th year, provides a unique aeronautical challenge participating in a day's flying using an aircraft of the competitor's choice.

Learn more

Pooleys Charitable Support

Pooleys Charitable Support

At Pooleys, we believe strongly in giving back to the aviation community and giving those who would not ordinarily have the opportunity to experience flight, the ability to realise their dreams.

View the Charities & Groups we support

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