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Returns Policy

If you wish to return an item, please contact us first either by email - sales@pooleys.com or by telephone - +44 (0) 208 207 3749. Please return your unwanted or faulty goods to Pooleys Flight Equipment Ltd, Elstree Aerodrome, Elstree, Hertfordshire, WD6 3AW, United Kingdom for repair or replacement. Should any of our products fail to meet your requirements, they may be returned within 28 days for a full refund. We advise customers to return products with the original packaging and to ensure that the product is not damaged on its return journey. We also recommend that customers return items on a tracked service as Pooleys cannot be held liable for lost parcels. Goods will be refunded within 14 days.


When purchasing goods such as computer software, it is the duty of the customer to make sure that what has been ordered is compatible with your computer system or software. If you are returning such an item because you would like it replaced, you will be charged postage and packing for the return of the correct item.


All products purchased from Pooleys are guaranteed for a minimum of 12 months. Pooleys manufactured products carry a lifetime guarantee. Videos, DVDs and computer software can only be returned for replacement if faulty.

Pooleys Retail Catalogue Autumn/Winter 2017/18

Pooleys Retail Catalogue Autumn/Winter 2017/18

To order your FREE copy of the latest Pooleys Retail Catalogue 2017-18 Autumn/Winter please click on the image above or link below.

Order a copy

International Dawn to Dusk Competition - sponsored by Pooleys

International Dawn to Dusk Competition - sponsored by Pooleys

The International Dawn to Dusk Competition, now in its 53rd year, provides a unique aeronautical challenge participating in a day's flying using an aircraft of the competitor's choice.

Learn more

Pooleys Charitable Support

Pooleys Charitable Support

At Pooleys, we believe strongly in giving back to the aviation community and giving those who would not ordinarily have the opportunity to experience flight, the ability to realise their dreams.

View the Charities & Groups we support

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