Returns Policy
Please ensure that all returned goods are sent back with the completed GOODS RETURN FORM. Either print the document for completion or download and fill out on your computer before printing. Goods received without this completed sheet will be subject to delays and may not be processed.
We recommend that returns are:
- Packed so they aren’t damaged in transit,
- Sent on a tracked service*, as Pooleys cannot be held liable for lost parcels.
*Please note if using a Tracked Service, Please add "Delivery between 08:30 to 17:00, Monday to Friday Only".
RETURNS FOR EXCHANGE, CREDIT OR REFUND
All products, except CDs, DVDs & computer software, can be returned within 28 days of receipt. Subject to being received back in good condition, with original packaging and paperwork, returns will be:
- Exchanged as soon as possible, or
- Refunded or
- Credited within 14 days of receipt.
Please note, if items were supplied as ordered, postage cannot be refunded.
If you wish to exchange an item, please contact sales@pooleys.com before sending anything back. Exchanges may incur additional postage.
RETURNS FOR REPAIR UNDER WARRANTY
If you suspect your headset is faulty, and wish to return it for a warranty repair, please conduct the following tests before posting:
- Check if the headset functions in the aircraft when no other headsets are connected.
- Check if the headset functions in the aircraft when another headset is also connected.
- Check if the headset functions in a different aircraft.
If you have a Bose headset which you believe is faulty, please call 0808 1688 582.
For all other warranty repair items, please return the item to us with the GOODS RETURN FORM completed, indicating the nature of the problem in the COMMENTS section or a separate sheet.
CDS, DVDS & COMPUTER SOFTWARE
When purchasing goods such as CDs, DVDs and computer software, it is the duty of the customer to make sure that what has been ordered is compatible with your device, computer system or software. CDs, DVDs and computer software can only be returned for replacement if faulty, or for refund if the security seal remains unbroken.
GUARANTEE
All products purchased from Pooleys are guaranteed for a minimum of 12 months. Pooleys manufactured products carry a lifetime guarantee.
RETURNS ADDRESS
RETURNS DEPARTMENT – POOLEYS FLIGHT EQUIPMENT LTD
MILLFIELD CLOSE, OFF MILL ROAD
CRANFIELD, BEDFORDSHIRE
MK43 0JF, U.K.
