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Returns Policy

Please ensure that all returned goods are sent back with the completed GOODS RETURN FORM. Either print the document for completion or download and fill out on your computer before printing. Goods received without this completed sheet will be subject to delays and may not be processed.

We recommend that returns are:

    1. Packed so they aren’t damaged in transit,
    2. Sent on a tracked service*, as Pooleys cannot be held liable for lost parcels.

*Please note if using a Tracked Service, Please add "Delivery between 08:30 to 17:00, Monday to Friday Only".

RETURNS FOR EXCHANGE, CREDIT OR REFUND

All products, except CDs, DVDs & computer software, can be returned within 28 days of receipt. Subject to being received back in good condition, with original packaging and paperwork, returns will be:

  • Exchanged as soon as possible, or
  • Refunded or
  • Credited within 14 days of receipt.

Please note, if items were supplied as ordered, postage cannot be refunded and exchanges may incur extra postage.

RETURNS FOR REPAIR UNDER WARRANTY

If you have a Bose headset which you believe is faulty, please call 0808 1688 582.

For all other warranty repair items, please return the item to us with the GOODS RETURN FORM completed, indicating the nature of the problem in the COMMENTS section.

CDS, DVDS & COMPUTER SOFTWARE

When purchasing goods such as CDs, DVDs and computer software, it is the duty of the customer to make sure that what has been ordered is compatible with your device, computer system or software. CDs, DVDs and computer software can only be returned for replacement if faulty, or for refund if the security seal remains unbroken.

GUARANTEE

All products purchased from Pooleys are guaranteed for a minimum of 12 months. Pooleys manufactured products carry a lifetime guarantee.

RETURNS ADDRESS

RETURNS DEPARTMENT – POOLEYS FLIGHT EQUIPMENT LTD

MILLFIELD CLOSE, OFF MILL ROAD

CRANFIELD, BEDFORDSHIRE

MK43 0JF,   U.K.

Pooleys Retail Catalogue Winter/Spring Edition 2019/20

Pooleys Retail Catalogue Winter/Spring Edition 2019/20

To order your FREE copy of the latest Pooleys Retail Catalogue Winter/Spring 2019/20 Edition please click on the image above or link below.

Order a copy

International Dawn to Dusk Competition - sponsored by Pooleys

International Dawn to Dusk Competition - sponsored by Pooleys

The International Dawn to Dusk Competition, now in its 56th year, provides a unique aeronautical challenge participating in a day's flying using an aircraft of the competitor's choice.

Learn more

Pooleys Charitable Support

Pooleys Charitable Support

At Pooleys, we believe strongly in giving back to the aviation community and giving those who would not ordinarily have the opportunity to experience flight, the ability to realise their dreams.

View the Charities & Groups we support

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All rights reserved.

 

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